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Decluttered FAQ

Decluttered LLC Frequently Asked Questions section
  • Why choose Decluttered™ as a Professional Organizer? What sets you apart?
    Decluttered™ LLC is fully insured and a member of NAPO, the National Association for Productivity and Organizing Professionals. What that means is we are professionally trained and experienced in organizing for residential homes and small businesses. It’s important to hire a Professional Organizer that is part of a professional association that offers knowledge and training to better help you! We offer a full array of services to help you not only with organizing your space, but to also help you continue to stay organized through maintenance programs and selling collectibles. Also by hiring a team, you experience cost savings because we can work on several areas and projects at once and move from area to area efficiently and fluidly. Feedback we receive consistently is how amazed our clients are at how much we are able to get done in a short amount of time. The team is also made up of the kindest, most generous, giving, understanding and non-judgmental women you will ever have the pleasure of meeting.
  • How much does it cost for a Professional Organizer near me?
    On average, Professional Organizers with experience and insurance range from $65-$100 per hour. For most projects, instead of charging by the hour, we offer 5 and 6 hour packages and recommend how many it will take to get the project done. We have a minimum of 4 hours and if the team finishes early, we round up to the nearest half hour. You can see our packages here. The more organizers you have, the overall cheaper per hour it is. Pricing does not include organizing product and we make every effort to purchase product at a discounted trade rate that we pass onto our customers. After you agree to move forward with a project, we will collect a deposit (half) and purchase product for the project with your authorized credit card. We also charge a $75 Prep Day Work Fee for each project, if applicable, to cover space planning, purchasing product, picking up product, making the returns and making donations.
  • How long will it take?
    Every space is different and each client is different, so timing can vary. However if you are under a deadline, then we will work within that timeline as best we can. Through our years of experience, we have found that 5-6 hour sessions is enough time for each session to make a big impact and typically after 6 hours, clients are ready to have their house back! Plus, for those more involved in working with us, decision fatigue is a very real part of the process and we want to build momentum and make this a positive experience for you, so working longer is not ideal in most projects.
  • How much do you get done with a team of 2? Team of 3? Team of 4?
    Most of our projects have a team of 3 and 4. While every space is different, in a typical 6-hour session with a team of 4, on average here are some examples of spaces we can get done: pantry, kitchen, laundry room, hall closet, and guest bathroom primary closet, primary bedroom, and primary bathroom kitchen, pantry, and primary closet 3 kids closets and playroom office, office closet, spare bedroom, spare closet garage and/or attic and/or storage unit front hallway, hallway closet, bathroom, living area, kitchen, dining area and laundry room (common areas for staging when selling a home) With a team of 3, so one less person, there may be one space that needs more organizing than others that we would leave out of the above lists. Note these are only examples and based on the sessions we’ve done in the past but there is no guarantee as every home, business and area is different. You can learn more about how we work here.
  • What is the schedule you work?
    We work Monday through Friday and because most of the team are moms, we tend to work during what I call “school hours.” This is typically 8:30am to 2:30pm or 9am to 2pm. This is also before any afternoon tiredness or decision fatigue kicks in for our clients that need to be involved in projects so we are able to work during high energy times. We also have occasional Saturday availability to work with one professional organizer. For clients who we are helping with moving, we have an on-site move manager on packing days that will work more or less than a typical session in order to accommodate the movers and your budget.
  • I work during the week so how can you help me if your hours are only Monday through Friday?
    We work with mostly busy professionals and families so we understand your schedule! Because of our experience, we can make it work in all different ways to accomplish your goals, and we do offer some Saturday hours with one organizer based on availability. If you work from home, we typically ask that if uncluttering is needed, you take a quick break around 10am, then again during lunch and a final quick break about 30 minutes before we depart. We try very hard not to intrude on your workday. If a lot of work is needed where we need more input, we can work to sort everything and then ask for a long lunch break from you to make decisions; another option is for you to take the day off from work. If you work outside the home, we have worked with individuals where we sort everything and text with questions. Or we will take pictures of sorted areas and have you circle what can be donated. We’ve also done it where we come in and do all the sorting in multiple areas ahead of time, and then the client either takes a half day or more off to go through the decision making part with us; or they do that piece on their own. Our goal is always to have the end result that you are most comfortable with as well as what works best for you. If you do not want to be hands on at all, we will ask questions to get guidance and can organize your space without you. We’ve done this many times and clients tell us how great it is to come home to a clutter-free, organized home. Our point of sharing all this is that we have worked several different ways multiple times and we always make it work for you!
  • What areas does your team of professional organizers cover in DFW and San Antonio and are you willing to travel to me?
    The business is located in both Dallas-Fort Worth and San Antonio and this is where the majority of our clients reside. In Dallas-Fort Worth, we have worked in Southlake, Colleyville, Westlake, Vaquero Club, Trophy Club, Roanoke, Grapevine, Keller, Bedford, North Richland Hills, Argyle, Flower Mound, Fort Worth, Arlington, Mansfield, Grand Prairie, Highland Park, Coppell, Carrollton, The Colony, Las Colinas, Irving, Farmer's Branch, Dallas, Plano, Frisco, Prosper, White Settlement, Saginaw, Rhome, Denton and Haslet and many more cities throughout the metroplex. In San Antonio, we cover Downtown San Antonio, Hollywood Park, Hill Country Village, Timberwood Park, Kinder Ranch, Stone Oak, Fair Oaks Ranch, Alamo Heights, Castle Hills, Shavano Park, Olmos Park, Terrell Hills, Garden Ridge, Randolph AFB, Spring Branch, Cibolo, Helotes, Bulverde, Live Oak, Schertz, Boerne, New Braunfels and more. For both locations we can also travel to further out counties if requested! For us, it is not about the distance but about what we can do to help you! We offer a free, virtual consultation where we "walk" the space together and ask you specific questions about each space. Karyn or Kristin will then follow up with a written quote via email. Note, if you prefer an in-person consultation, there is a one-time fee of $75.
  • What areas do you cover in New England?
    The home base for our New England business is in Rhode Island, where our owner Kiera now lives. However we frequently cover the following areas across New England: Rhode Island: East Greenwich, Barrington, Narragansett, Jamestown, Newport, Middletown, Portsmouth, Bristol, Warren, Cranston, Coventry, West Greenwich, North Kingston, South Kingston, Charlestown, Exeter, Smithfield, North Smithfield, Lincoln, Providence, Westerly Massachusetts: Franklin, Swansea, Somerset, Fall River, Taunton, North Attleboro, Attleboro, Uxbridge, Foxborough, Hopkinton Connecticut: Voluntown, Griswold, Plainfield, North Stonington, Stonington, Mystic, Sterling, Norwich, New London Other areas in New England: Middletown CT, Durham CT, Middlefield CT, Boston MA Other areas throughout New England are potentially available upon request.
  • Can I work alongside you to make decisions and learn?
    Yes, absolutely. We can work as little or as much together as you like. Some clients like to work alongside us so they can not only make decisions but learn from us on how we think and approach the uncluttering and organizing process. We are happy to do this.
  • Do I have to get rid of things?
    Yes, most likely. Decluttered™ means clearing out the clutter, putting those items in the past! However you dictate what we get rid of and what we don’t. There is never any pressure from anyone on the team! Your Lead Organizer is here to help guide you through the process through thoughtful and engaging questions and things to think about. You always make the final decision.
  • I have never hired a Professional Organizer before. How do I know what to look for?
    While I’ve been doing this for over 4 years, I’ve been on my own journey for more than 10 years. I not only work as a Professional Organizer but have needed help myself long before I started learning and doing this as a profession. I’m always happy to share via a phone call what I recommend you look for so that you can interview different organizers as you search for the right fit. I’m a big believer in you finding the right person or team to help you. Of course I hope you hire Decluttered™, but I am also all about giving you the knowledge to find what works for you.
  • Do you work with hoarders?
    My team and I are not trained professionally to work with hoarders, however, we have worked with hoarders and those with hoarding tendencies due to our personal experiences and backgrounds. For example, my father and mother-in-law were both hoarders and I worked with both to manage this process. Same goes for some on the team. Many times adult children of hoarders have hired us to come in and help where we can. Our goal is to always help families get to a place that they feel less stressed and overwhelmed by their belongings and that looks different for each family. If we find that we are not the right fit, we can recommend other resources to help you.
  • Do I need to purchase any organizing product? What if I want to use what I have?
    We will shop for any and all organizing product to set up the systems we put in place to help you succeed. After the consultation is complete and the quote sent is accepted with a deposit paid (half), either Karyn or Kristin will go through the photos taken during that process to map out anything we think we could use during the organizing session(s). Sometimes we need to run out during a session when multiple sessions are booked, however, if only one session is booked we may provide you with links to product(s) that we recommend that we did not have with us. This is really to make sure you have everything you need in either case! We also try to use organizing product you already have. We make every effort to save you money where we can. Sometimes we bring items and don’t need to use anything! Often times we get asked how much it will cost for organizing containers, in addition to the session. We ask that if you have a budget, to let us know because we will work within your budget.
  • Is there anything I can do ahead of time before you come to help save me money?
    We recommend you don’t pick up or change anything. We help you better when we can see your home or small business in the everyday state that it is. This allows us to see habits to organize your everyday. The only exception is when we unpack clients, we do recommend if you have time that you could unpack the kitchen and lay everything out.
  • Do you have any tips for getting started?
    We sure do! Be sure to check our Blog page for regular organizing tips, seasonal ideas and more. For example, this month you can read about 5 Professional Organization Tips for After Back to School Season. You can also follow us on Instagram and on Facebook - and for more organizing tips and inspiration.
  • Do you organize for people with ADHD?
    Yes, we've had professional training in working with clients with ADHD and ask this question during the initial consultation so that we can prepare appropriately.
  • How much will it cost?
    Each project is unique because it is based on the number of photos you have, how many devices they are spread across and your own goals/desired outcomes for your photo collection, which is why we quote on a per-project-basis. During our consultation we will ask specific questions about your goals, to help you narrow down what’s most important to you – for either now or in the future. For example, are you wanting to organize and preserve all of your photos, or start with one project? Following the free initial consultation, we recommend a Photo Assessment session where we inventory your photos for a fee of $150, and this allows us to deliver a detailed Photo Management Plan to you, along with a quote. This quote will have various cost options that meet your needs and budget.
  • Can’t I just do this on my own?
    Life is busy and time is precious, and that’s why so many people have started the process, gotten overwhelmed (or something else important came up), stopped, and it’s been on your To-Do list ever since! Scanning and organizing, especially for larger collections can be a tedious process and without a proven workflow, the right resources and equipment, this type of project can often take years for people to accomplish on their own. We take everything off your hands, do the heavy lifting for you and give you peace of mind that your precious photos are preserved all in one place for years to come!
  • What do I actually get with your photo organizing services? Can you give me an example?
    It all depends on what kind of project it is (digital, printed photos or both), but here are some examples of the most common asks: Organizing your Apple Photos library by getting rid of duplicates, consolidating with photos from other sources and creating a structured album system that is properly backed up Consolidating your digital photos from multiple sources like SD cards, old laptops, CD’s, phones into one place, removing duplicates and creating an organized, chronological folder structure that provides easy search-ability on an external hard drive. Scanning all of your loose, printed photos and album pages in to create digital versions, then organizing those files chronologically into folders on an external hard drive. Sorting your original printed photos into categories/occasions by year/month, then organizing your collection chronologically into photo storage boxes. For any files organized digitally, we provide you with a backup plan/recommendation regardless of where online you choose to store your photos.
  • Are there any additional expenses throughout the project?
    We try to outline all of the anticipated costs upfront in the quote to the best of our ability, and the Assessment session is key to this. Sometimes there are unknowns that come up during the project, however we will always speak to you ahead if there are going to be additional costs incurred and provide you with options to move forward or not. After the project is over, we do recommend implementing a cloud-based backup service like OneDrive or Google Drive (typically a monthly subscription) if you don’t have one in place already and we can guide you on this during the project.
  • What do I need to prepare for the consultation call? Do I need to give you my photos beforehand?
    There will be a brief information form that asks you a few questions about your project and your goals prior to booking your consultation. However, unless you want to show us something specific on your phone or a glimpse of your bin of photos during the video conference call, we are always happy to take a peak during that initial conversation, but it’s not needed. We just ask that you come prepared to talk about your collection, what types of photos you have, where you think they are being stored and what your main goals and challenges are when it comes to organizing your photos. What’s most important to you?
  • When do I give you my photos and how do I get them to you?
    Following the consultation, if you choose to move forward with the Photo Assessment session, then we will need to gain access to your photos in order to fully assess what’s there, and we can either do this in person (at your home) or sometimes we are able to do it virtually by giving you guided instruction on what to look for across your devices/sources. We will provide you with instructions ahead of time on where to look for and how to gather your photos in preparation for our session. Once the project starts, we will provide the necessary instruction on how to deliver your photos to us, for both digital and printed photos.
  • What are the different media formats that you work with?
    We work with most formats that photos are sourced on – loose prints (11x17 or smaller), albums, framed pics, scrapbooks, negatives, CD’s, SD cards, slides, loose memorabilia and more.
  • How do I book a consultation?
    You can book a free, no-commitment 20 minute phone consultation here on our photo organizing booking page. There will be a brief information form required that asks you a few questions about your project and your goals prior to booking.
  • Where do you organize my photos? In my home or off site?
    Most of our work happens outside of your home, in our Photo Manager’s office in the DFW area. Sometimes we will work with the client in their own home on an as-needed basis, but it all depends on the nature of the project and the client’s preferences.
  • How long will it take?
    It depends! Some projects can be accomplished in a few weeks while some are done in phases over the course of a few months. Each project is unique and a lot depends on the following: How many photos you have What types of photos they are and where they live – printed vs. digital or both. Other file types to consider: slides, photos on CD’s, SD Cards, etc. How quickly you can gather your photos for us (or grant us access to them online if digital photos) How organized your photos were to begin with (was there any sort of folder structure in place for your digital files? Were your printed photos already sorted, labeled or categorized in any way?) How often you are available for questions and input throughout the project - we always try to consolidate our questions and minimize check-ins to be efficient with your time, but the more available you are for input along the way, the quicker the process will go! How thoroughly you want them organized — for example, do you want your digital files fully tagged with keywords and facial recognition or simply organized in folders by date? We will always do our best to work to your timing preferences and we will provide ongoing status updates throughout the course of the project, alerting you of anything that may change the timeline along the way.
  • How can you organize my photos if you don’t know me or my family’s personal history?
    Once we kick off the project, we provide you with an intake form that asks questions about your family, key people we can expect to find in the photos (names, age, who they are), and we also gather a family timeline and tree from you. It’s often easiest to do this over the phone so that we can take notes and ask questions, and we always love to learn about some of the stories behind the photos in your collection! This makes our “detective work” piecing together people, places and dates in photos that much easier.
  • What if I don't know how many pictures I have?
    Most people don't, so it’s ok! However by the time we kick off your project, you will know the exact number because we tell you! During the assessment, we'll do a preliminary inventory of your photos by looking into the devices or sources you want included. Then once we start the project and gather all of your photo files into one place, we are able to get a more exact count and we will document this number for you.
  • How do you ensure that my photos are secure while in your possession?
    This is a great question, and something we take very seriously when we are handling your precious memories. We always provide a clean, safe and secure environment for your photos to ensure they are handled with great care at every step of the project, treating them as if they were our own. We follow industry standards and photo management best practices, such as wearing inspection gloves when handling your printed photos and backing up your digital files in multiple places, both at the beginning of the project and at the end of each day that we work on your photos. This ensures that your data is secure and backed up at all times.
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